Level 3 – Member Care Technician
Fast growing, technology company has immediate openings for our Member Care/Technical Support team. Position entails close communication with clients to set up their website, provide software support, and resolve other miscellaneous customer queries.
We are looking for individuals who are good with people and computers. Candidates should have good communication skills (written and verbal) and proficiency with common programming languages (HTML, SQL, C#)
This position establishes a central point where our most complex tickets can be escalated for resolution. Qualified candidates should be able to resolve technical issues with 1parkplace software including: creation of email accounts, domain handling, cleaning up HTML code, accessing SQL databases.
Requirements:
Education:
- High school diploma or equivalent
- Associate degree in computer technology (minimum)
- Experience working with Microsoft applications
- Advanced knowledge of the Internet and web-based computer applications
Work Experience:
- Experience resolving customer issues with a proven track record
- Commitment to customer satisfaction with proven track record
- Experience working with relational databases (preferably Microsoft SQL Server)
- Experience working with object orientated programming (preferably C#)
- Experience working with HTML code
- Familiarity with Visual Basic 6.0 preferred
PRIMARY RESPONSIBILITIES:
- Resolve most technical related issues that might arise with the 1parkplace software
- When resolution is not possible: thoroughly troubleshoot issue, diagnose the source of the issue, articulate issue to engineering department, escalate to the correct engineer.
- Handle the domain registration, DNS issues with domains and perform email troubleshooting
- Assist clients in setting up 1parkplace links within their websites.
- Conflict resolution and anger diffusion are key elements to success to gain customer respect and confidence.
- Ability to work varying shifts to accommodate business needs.
Apply now at  http://team.1parkplace.com/
