Level 1- Member Care Specialist/Administrator
Fast growing, technology company has immediate openings for our Member Care/Technical Support team. Position entails close communication with clients to set up their website, provide software support, and resolve other miscellaneous customer queries.
We are looking for energetic individuals who are good with people and truly want to delight customers. Candidates should have good communication skills, written/verbal, and proficiency with the internet and computer software.
This position establishes a central point the users contact to report and/or address technical questions. Our Member Care Specialists are trained to evaluate our clients’ issues, determine the source of the problem, and escalate the issue to the appropriate individual for resolution. In addition, the Member Care Specialist will record and track each ticket that comes in within our tracking system.
Requirements:
Education:
- High school diploma or equivalent
- Experience working with Microsoft applications and familiarity with the Internet
Work Experience:
- Experience working in an environment handling repetitive calls, emails, live chat
- Experience working at a help desk
- Real estate experience a major plus
- Commitment to customer satisfaction with proven track record
PRIMARY RESPONSIBILITIES:
- Improve the level of customer satisfaction by providing a problem resolution, or forwarding inquiries to the appropriate personnel/technician
- Analyze types of problems and inquiries to assign severity levels. Assign a problem resolution and follow through on the resolution
- Log and input trouble tickets in order to analyze/track service response and problems to final resolution
- Encourage and support a team environment. Work with peers to equitably distribute problems and escalations
- Excellent communication skills both written and verbal.
- Easily discuss technology in simple, every day terms.
- Highly organized individual who can manage multiple tasks simultaneously
- Conflict resolution and anger diffusion are key elements to success to gain customer respect and confidence
- Ability to work varying shifts to accommodate business needs
Apply now at  http://team.1parkplace.com/
